AccountId: 011433970860
ContactId: c319075e-dc36-4a2d-b07b-f4d4f627e4b7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4380 ms
Total Talk Time (AGENT): 4040 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/10/c319075e-dc36-4a2d-b07b-f4d4f627e4b7_20250410T22:26_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?