AccountId: 011433970860
ContactId: c30700dd-6e62-4a96-8d76-2da68e58ce80
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 9470 ms
Total Talk Time (AGENT): 4400 ms
Total Talk Time (CUSTOMER): 1901 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/19/c30700dd-6e62-4a96-8d76-2da68e58ce80_20250619T21:12_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] I'm sorry, wrong number.
[AGENT][NEUTRAL] OK.