AccountId: 011433970860
ContactId: c2fb9297-2018-44f0-abe9-e3f61e046a18
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 33740 ms
Total Talk Time (AGENT): 9852 ms
Total Talk Time (CUSTOMER): 19770 ms
Interruptions: 0
Overall Sentiment: AGENT=1.7, CUSTOMER=2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/24/c2fb9297-2018-44f0-abe9-e3f61e046a18_20250624T20:38_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How can I help you?
[CUSTOMER][POSITIVE] Thank you for calling ATL.
[CUSTOMER][NEUTRAL] Hi, uh, this is [PII]. I'm calling you from Jackson Memorial Hospital, and I just wanted to, um, confirm what was the family filing for secondary claims.
[AGENT][NEUTRAL] We don't have a timely filing limit for claims.
[CUSTOMER][NEUTRAL] We
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] So, well, OK, that will be all thank you very much, have a nice day.
[AGENT][POSITIVE] You're welcome. Have a good day. Bye bye.