AccountId: 011433970860
ContactId: c2c03939-85ab-49db-9528-4f8cc750bd95
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 445019 ms
Total Talk Time (AGENT): 164522 ms
Total Talk Time (CUSTOMER): 192922 ms
Interruptions: 1
Overall Sentiment: AGENT=-0.3, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/09/c2c03939-85ab-49db-9528-4f8cc750bd95_20250409T17:35_UTC.wav
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[AGENT][NEUTRAL] Gracia being my American Public life. My number is [PII].
[CUSTOMER][POSITIVE] You wanna when yes.
[AGENT][NEUTRAL] What else yeah.
[CUSTOMER][NEUTRAL] porque.
[CUSTOMER][NEUTRAL] It's the rosa layativa.
[CUSTOMER][NEUTRAL] But uh pola aue uh curreunas unasitas tenemos pendientes.
[AGENT][NEUTRAL] OK, I call a number of the police.
[CUSTOMER][NEUTRAL] OK, no depolia is errodos say rocinco ochoo.
[AGENT][NEUTRAL] It's a nombre fascio.
[CUSTOMER][NEUTRAL] Uh, my numbers [PII] infeo say stress yet to know.
[AGENT][NEUTRAL] Mysorexionicor electronico.
[CUSTOMER][NEUTRAL] Crocinto tierra nera el pasote reo.
[CUSTOMER][NEUTRAL] I correos as yumbao.
[CUSTOMER][NEUTRAL] The [PII].
[AGENT][NEUTRAL] Gracias mejo quere la polias active.
[CUSTOMER][NEUTRAL] See or mosque.
[AGENT][NEUTRAL] Alright
[AGENT][NEUTRAL] Uh, the minimize and say go.
[AGENT][NEUTRAL] So condosesarean and a website um [PII] con APL al aldeoesesiendo.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mere elo traves memeti Sierramentoita no dejadoer perme is memetia [PII] it's just in.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Um, so benefits in a car, uh, loqueyentindo conosesqueosa los caministanspolia nosotrosomosel seguro so website and nosotros that said um.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] I am a [PII].
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, bueno toes uh a thing OK.
[AGENT][NEUTRAL] So [PII] no sotros I said ae [PII].
[CUSTOMER][NEUTRAL] Bye.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm Ibaa a [PII] mhm Nuevo sario mhm.
[CUSTOMER][NEUTRAL] When, OK, see, it's a.
[CUSTOMER][NEUTRAL] Uh-huh, buena elton, uh, panin was a pro sequelata the auro dear is the cass.
[CUSTOMER][NEUTRAL] But if it's paralata no.
[AGENT][NEUTRAL] No lapolia just a lisa paquelailli but I love I, I plandental whateverever call quierventista no not in a queberuno in particular.
[CUSTOMER][NEUTRAL] OK, cuantos loquevamosa.
[CUSTOMER][NEUTRAL] And momento.
[AGENT][NEUTRAL] Um, Paraque service yeah.
[CUSTOMER][NEUTRAL] Mm, for example.
[CUSTOMER][NEUTRAL] Uh consulta or.
[AGENT][NEUTRAL] OK, Queresabela Covertura.
[CUSTOMER][NEUTRAL] Well then the shop.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] OK, let me
[CUSTOMER][NEUTRAL] What a moment.
[AGENT][NEUTRAL] Um, you know, supera is like cuanto lebana Cobra, uh-huh, your lepolalatura quetienneel plan dental pero secuanto leo cobrara in know in me you know.
[CUSTOMER][NEUTRAL] OK, yeah, my name is
[AGENT][NEGATIVE] No los so CS uh-huh, so no guaranttilos beneficiostaquerecioselre clamo la polisa suapaloservisos preventivosle custale cure porciento as a quientozola resoranolo masque pasapolisa.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] For personaoranos on quiento solares. So puedeira as servicio preventivo asacuviertoorcientosa los quientos is sit travajobasicole cure sue who deduci desincuentadolares le cureogena porciento uses responsable delvete porciento.
[CUSTOMER][NEUTRAL] OK, yeah, la la lame is the
[CUSTOMER][NEUTRAL] re mo s a ver
[CUSTOMER][NEUTRAL] Yemoja la la Carta referencia.
[CUSTOMER][NEUTRAL] Pero osmoso miss posa lossus.
[CUSTOMER][NEUTRAL] Uh, then she bana queries.
[AGENT][NEUTRAL] OK, I'm sorry. So Pauna consulta.
[CUSTOMER][NEUTRAL] Mhm. OK.
[AGENT][NEUTRAL] So la poliaerona consultale curecientolares uh lo maspe um por cuatro visitasal medilano.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEGATIVE] See aos pennala reclamacionotennos pue mandaruna factura de tayada conel dinostico is you ola reclamacion pangamosaulosiendolares.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] We not does it.
[CUSTOMER][NEUTRAL] Hey, nomo is either mola la la la persona questalo.
[AGENT][NEUTRAL] Claros in a clinical loa leva presentlatarjeta or osibacon el dentista mhm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] When and see me esposava pueve is in.
[CUSTOMER][NEUTRAL] Yes, I in a polio.
[AGENT][NEUTRAL] Not in aquiroste yeah no.
[CUSTOMER][NEUTRAL] OK. Bye.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] Algoma.
[CUSTOMER][NEUTRAL] Oh is that it examine examine meico but it's the sangre.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][POSITIVE] It's so so cooling.
[AGENT][NEUTRAL] So it's a police America quetienes unapolia limitada no es un seguro conpleto is the para the he cure laboratorio.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] So it's a police and no cure laboratorios.
[CUSTOMER][NEUTRAL] OK. Bye.
[CUSTOMER][NEUTRAL] I mean
[CUSTOMER][NEUTRAL] And that.
[AGENT][NEUTRAL] Close one Diagrasis at American Public Life bye.
[CUSTOMER][NEUTRAL] Uh-huh.