AccountId: 011433970860
ContactId: c2bdb63e-27e9-46e2-a6ed-0fa27a1b05b7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 289760 ms
Total Talk Time (AGENT): 182203 ms
Total Talk Time (CUSTOMER): 62860 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.4, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/09/c2bdb63e-27e9-46e2-a6ed-0fa27a1b05b7_20250609T19:33_UTC.wav
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[AGENT][NEUTRAL] We augusto.
[CUSTOMER][NEUTRAL] Hola onjawani for not really.
[AGENT][NEUTRAL] Saturday.
[CUSTOMER][NEUTRAL] See yabo the the associ me from medi medique lativara la pajina sum.
[AGENT][NEUTRAL] Hm
[AGENT][NEUTRAL] And the police.
[CUSTOMER][POSITIVE] And a perfect day.
[CUSTOMER][NEUTRAL] Cerrodores.
[CUSTOMER][NEUTRAL] cuatro.
[AGENT][NEUTRAL] See you.
[CUSTOMER][NEUTRAL] Yeah cuatro.
[AGENT][NEUTRAL] What.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEGATIVE] No body Jose my account.
[AGENT][NEUTRAL] So for Nareli uh system verna mention telecom.
[CUSTOMER][NEUTRAL] She said redo slavia is la lu apartamento er arse er se.
[AGENT][NEUTRAL] The demos for really um.
[AGENT][NEUTRAL] What is a electronico associlio.
[CUSTOMER][NEUTRAL] Per nombrella [PII].
[AGENT][NEUTRAL] secure activarlata senor.
[CUSTOMER][NEUTRAL] The.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] And then laverad is no I activva no debuted activela yeah like there's a momento and you saidia receive la de la ta effectiva apart del primero de jus to Cinco is cirque parttura cones.
[AGENT][NEUTRAL] Egotreque setting elcaso is uh is creara cuenta and elitin is just para sukomo in [PII] so clamoer quira ravisharmasa deta beneficio la cuenta.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] Um
[AGENT][NEUTRAL] Oel de de clamore is a porque moso processclamos uh loquetiquere comoleta in line and secure punto. I am a public punto come.
[AGENT][NEUTRAL] He solamente los pasos pararearla cuenta lo unique cuenta loo tire startling foracion who to curena taqueculo molosuaido is a for nareli Mike.
[AGENT][NEGATIVE] Assumingrearlaora dearer.
[AGENT][NEUTRAL] So.
[AGENT][NEUTRAL] me.
[CUSTOMER][NEUTRAL] Oh OK, see if I can.
[AGENT][NEUTRAL] OK, Ose is acu punto. I'm a pul puntocomo valvego I create your OSC account the lasincoesqueleparquesquese insured.
[AGENT][NEUTRAL] our next queso for nareli Mike ego part.
[CUSTOMER][NEUTRAL] Are you sure.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Iocorre electronico nos nos probeo previamente and uh.
[AGENT][NEGATIVE] Then the form solamente kilos los quee neoido il electronicapar depodeo lear next one laila fenas of us.
[AGENT][NEUTRAL] Lelear next lovaraste paso is on the lova le er queso.
[CUSTOMER][POSITIVE] I got you.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No, which is to my yeah.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] You're doing.
[CUSTOMER][NEUTRAL] You I don't know.