AccountId: 011433970860
ContactId: c2b70abc-449e-4578-b541-ce1d02a4fd2f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 32860 ms
Total Talk Time (AGENT): 17309 ms
Total Talk Time (CUSTOMER): 11240 ms
Interruptions: 0
Overall Sentiment: AGENT=1, CUSTOMER=1.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/28/c2b70abc-449e-4578-b541-ce1d02a4fd2f_20250428T16:26_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi [PII], I'm calling to verify your mailing address for your claims.
[AGENT][NEUTRAL] Our mailing address is [PII].
[AGENT][NEUTRAL] It's [PII].
[AGENT][NEUTRAL] [PII]
[CUSTOMER][POSITIVE] [PII] OK thank you very much.
[AGENT][POSITIVE] OK, thanks for calling APL. Have a good day.
[CUSTOMER][NEUTRAL] Bye
[CUSTOMER][NEUTRAL] Bye.