AccountId: 011433970860
ContactId: c2b5ef89-0487-40af-bfbe-0ac685af8ea5
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 203160 ms
Total Talk Time (AGENT): 90810 ms
Total Talk Time (CUSTOMER): 108260 ms
Interruptions: 1
Overall Sentiment: AGENT=1.2, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/14/c2b5ef89-0487-40af-bfbe-0ac685af8ea5_20250114T21:31_UTC.wav
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[AGENT][POSITIVE] I want to start this gracias apeleiamaliar.
[CUSTOMER][NEUTRAL] All [PII] muchoto er minbreanqui to yamando de loicinacora on a basi de quemearaje plan the beneficio queencommoa con.
[AGENT][NEUTRAL] [PII] repeat your nombre.
[CUSTOMER][NEUTRAL] See [PII].
[AGENT][POSITIVE] [PII], thank you. You call us unlimited the telephony.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] Gracias equalliaero de la polia del paciente.
[CUSTOMER][NEUTRAL] Tengorote errodos cinco cuatro trenueve say uno em de mama ele de luis ocho.
[AGENT][NEUTRAL] OK, grassesicomosama el paciente.
[CUSTOMER][NEUTRAL] Faviola Lugo.
[AGENT][NEUTRAL] In femiento de faviola.
[CUSTOMER][NEUTRAL] Ochocinco Sis.
[AGENT][NEUTRAL] OK, gracius insita ellie beneficial.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] El Julie prosequiloicina and apeliaicinaquerosa quelecure inina de pealita.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, can go to your beneficials. Jaques the polia activva des the premierdi de Tembres Milbani uattro.
[AGENT][NEUTRAL] Yeah obbertura or prosermientotratamiento chosenlofaina as the quattromilolaisorel ano.
[CUSTOMER][NEUTRAL] One momentico please Quadromiolare.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Per year, it is covered in office.
[AGENT][NEUTRAL] Prosemiento tratamiento.
[CUSTOMER][NEUTRAL] Paro.
[CUSTOMER][NEUTRAL] Pro procedures.
[AGENT][NEUTRAL] Mhm. And treatment.
[CUSTOMER][POSITIVE] And treatment, so that means that she's good to go.
[AGENT][NEUTRAL] Yeah, is the SOS guarantee the beneficials no guarantee the Pago.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh-huh. Uh-huh.
[AGENT][NEUTRAL] Jackie
[CUSTOMER][NEUTRAL] Guaranteesal beneficio guaranteesal.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] The beneficicrivioli.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] No, no, the pago no.
[AGENT][POSITIVE] Exactly.
[CUSTOMER][NEUTRAL] OK, Aora, er, no nocomula milinotebaya please no commulan locaromio la reveda.
[AGENT][NEUTRAL] Esoel Maximo andque Podemos pagaorora dei copagoosigur de la sigur principal.
[CUSTOMER][NEUTRAL] we
[CUSTOMER][NEUTRAL] OK, OK, from the $4000 nothing has been met?
[AGENT][NEUTRAL] It's almost 2nd day, yeah.
[AGENT][NEUTRAL] I'll read the uh she has all the whole benefit at this moment. Nothing has been used.
[CUSTOMER][NEUTRAL] OK, sounds good. [PII], what is your initial and last name?
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] And the reference number?
[AGENT][NEUTRAL] My name in today's date.
[CUSTOMER][NEUTRAL] Today [PII]. Thank you [PII].
[AGENT][NEUTRAL] Already.
[AGENT][POSITIVE] You go gracias for you bye bye.
[CUSTOMER][NEUTRAL] Right.
[CUSTOMER][NEUTRAL] Bye bye.
[CUSTOMER][NEUTRAL] Yeah