AccountId: 011433970860
ContactId: c2aeaa0e-7ebc-41a0-8100-d1c9bde833eb
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 19409 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 7599 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/02/c2aeaa0e-7ebc-41a0-8100-d1c9bde833eb_20250502T21:15_UTC.wav
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[CUSTOMER][NEUTRAL] Hi, my name is [PII]. I'm calling from Florida Office Surgery Center at [PII].
[CUSTOMER][NEUTRAL] This call is being recorded.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello?