AccountId: 011433970860
ContactId: c29fb758-7367-4b40-9c26-5457d16f03fe
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 311079 ms
Total Talk Time (AGENT): 145279 ms
Total Talk Time (CUSTOMER): 69854 ms
Interruptions: 0
Overall Sentiment: AGENT=0.6, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/05/c29fb758-7367-4b40-9c26-5457d16f03fe_20250305T17:52_UTC.wav
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[AGENT][POSITIVE] Bueno [PII] conquigusto.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Me.
[AGENT][NEUTRAL] Yes, yes.
[CUSTOMER][NEUTRAL] Mira, uh, the teno unos client puo senna mi cuenta.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Peran debuto era cuento de la parte de loquela dalis no labana curri no.
[AGENT][NEUTRAL] Mm mm no canola bolia de lisa.
[CUSTOMER][NEUTRAL] And.
[CUSTOMER][NEUTRAL] Enidore I say.
[CUSTOMER][NEUTRAL] In.
[AGENT][MIXED] OK, but the telephone and calamaa.
[CUSTOMER][NEUTRAL] Trecerocinco rose recite uno o.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] In meporia, OK, um, so la poliasta nombre de soposo.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] Mm, OK.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] Yes senor bris.
[CUSTOMER][NEGATIVE] Er lo lo pasa loss.
[AGENT][NEUTRAL] Um, correcto amennos [PII] for mulario Casano estrapajina de serra personas and toes teniamos a documenta parama permanentementeino tenemo for molario sesita mosque.
[CUSTOMER][NEUTRAL] You don't start out and he came out on the side.
[AGENT][NEUTRAL] OK, Stebanstrapaina Webb, and I am a [PII].
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] In the valde he was steam.
[AGENT][NEUTRAL] This this third party.
[AGENT][NEUTRAL] The.
[AGENT][NEUTRAL] one.
[AGENT][POSITIVE] Thank you.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] OK, authorization to disclose information. So serialla sunda.
[CUSTOMER][NEUTRAL] Yeah uh uh I.
[CUSTOMER][NEUTRAL] It's [PII].
[AGENT][NEUTRAL] Uh-huh, I'm at [PII] phone.com.
[CUSTOMER][NEUTRAL] OK, I have it client forms, client status sign in.
[AGENT][NEUTRAL] Claims and form, I got click on claims and forms.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Yeah vasela sunda authorization to disclose protected information.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, yeah.
[AGENT][POSITIVE] Mhm. Correct.
[CUSTOMER][NEUTRAL] Inla uh only like or just a layman.
[AGENT][NEUTRAL] No, no 9 i scuenta per poquitomas uh la raporeaqueananque process are clamo de verlo laboralesirequelo um tenrapido and que mandalo informacion caprese la partdavajo de la primeraoja.
[AGENT][NEUTRAL] So a number of the facts all up uh-huh all thembi are correoal correo PO box or tambien um reo quetelopo amanda.
[CUSTOMER][POSITIVE] Perfect.
[AGENT][NEUTRAL] No numbers yeah.
[AGENT][NEUTRAL] Yes, that's a junikato manerapoti and numerous or socio noa malopogan and email orague yeah.
[CUSTOMER][NEUTRAL] Yeah, OK. OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And this is for.
[CUSTOMER][POSITIVE] Yeah, perfect gracias.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, see, yeah, see and unnecessitaanella line and then putgargo mas I wanna.
[CUSTOMER][NEUTRAL] Yes
[CUSTOMER][NEUTRAL] Oh, OK.
[AGENT][POSITIVE] [PII].
[CUSTOMER][NEUTRAL] Bye.