AccountId: 011433970860
ContactId: c2855a52-81ab-4784-b0e8-5ed965bdfa35
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 575070 ms
Total Talk Time (AGENT): 185354 ms
Total Talk Time (CUSTOMER): 233222 ms
Interruptions: 1
Overall Sentiment: AGENT=-0.1, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/12/c2855a52-81ab-4784-b0e8-5ed965bdfa35_20250512T22:18_UTC.wav
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[AGENT][NEGATIVE] And that's just being mad American Public Life. My numbers [PII] come on to that.
[CUSTOMER][NEUTRAL] See a time I but um.
[CUSTOMER][NEUTRAL] Uh, they also for consular sabbadoerteniatura pero loquetaoquelaspartasabcias porque caberne number de la segraza then poso pago deolsa la consulta is the laneinas.
[CUSTOMER][NEUTRAL] Uh, it's post reclamo para pue that is.
[AGENT][NEUTRAL] OK, put that call is the number of the policy.
[CUSTOMER][NEUTRAL] And no matter of the police are there are permit.
[CUSTOMER][NEUTRAL] Let me
[CUSTOMER][POSITIVE] It's like be right.
[AGENT][NEUTRAL] See, mhm.
[CUSTOMER][NEUTRAL] Is a Luno Cinco.
[CUSTOMER][NEUTRAL] Say douattro.
[AGENT][NEUTRAL] It's aeros depolia um Laarjeta is an American public life.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] Did you say loca loca loca.
[CUSTOMER][NEUTRAL] Taboo.
[AGENT][NEUTRAL] No, like.
[CUSTOMER][NEUTRAL] It's all.
[AGENT][NEUTRAL] Oh, OK, not in a tatavajola polia.
[CUSTOMER][NEUTRAL] I still
[CUSTOMER][NEUTRAL] See, Nora.
[CUSTOMER][NEUTRAL] Uh, so this concept a little thing.
[AGENT][NEUTRAL] Well no I I would also sell this as possible.
[CUSTOMER][NEUTRAL] Cuatrocincodo Ocho Ocho Ocho.
[AGENT][NEUTRAL] So I can control a polia prose nostavajola polisa ellia iconoste.
[CUSTOMER][NEUTRAL] No, comoquenosis to your consul to me is a tambien.
[CUSTOMER][NEUTRAL] Yeah me ellario park inn of the grouppoloca a king.
[CUSTOMER][NEUTRAL] Estelaargeta is P A I.
[CUSTOMER][NEUTRAL] Tea can be.
[AGENT][NEUTRAL] What is the number there as possible.
[CUSTOMER][NEUTRAL] Eulalio soli conceptta ultimo.
[AGENT][NEUTRAL] OK, yeah, yes, it's a polia de Moonda.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] OK, um, may I verify Karla direction.
[CUSTOMER][NEUTRAL] See Baidoa Truman is 3 and chocincosos.
[AGENT][NEUTRAL] Gracias solepouna tartasino latin and um is yegauna semana paracela reclamacion to biranque este idile alaic medina factura de taada.
[AGENT][NEUTRAL] Conel dinostico um parameter la reac tins of ose puere histrana pajina de no sotrosque a a public punto comyuna cuenta isosocumento desa formalle puetomarfoto isosocumentos or los puefaar on mandar porcorreo.
[CUSTOMER][NEUTRAL] Uh, palcorreo Noli.
[AGENT][NEUTRAL] Mm see coronorman is a um perfectia or sis quere quererearuna cuenta conosoto oscuos desa fora.
[CUSTOMER][NEUTRAL] What is it no matter the faxing that.
[AGENT][NEUTRAL] Uh, the most
[AGENT][NEUTRAL] So no matter of the facts I said Ocho sietes.
[CUSTOMER][NEUTRAL] Ochoste siete.
[AGENT][NEUTRAL] Trese Cinco.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Nueve cuatro dostres.
[CUSTOMER][NEUTRAL] Yeah lottro or maybe them.
[CUSTOMER][NEUTRAL] Uh, packing up around.
[AGENT][NEUTRAL] Mhm. But there
[CUSTOMER][NEUTRAL] For internet one, yeah.
[AGENT][NEUTRAL] Ah mama. Uh-huh.
[CUSTOMER][NEUTRAL] It looks
[CUSTOMER][NEUTRAL] Uh
[AGENT][NEUTRAL] Amy
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] Mhm. [PII].
[CUSTOMER][NEGATIVE] So we don't like my.
[AGENT][NEUTRAL] Primmela uh
[CUSTOMER][NEUTRAL] I'm a useula want me noka.
[AGENT][NEUTRAL] Uh, nooracono losindo and system so I said ah.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] And
[AGENT][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] Como [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII]?
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] And then Ariana [PII].
[CUSTOMER][NEUTRAL] Oh the [PII].
[CUSTOMER][NEUTRAL] And the Lola.
[CUSTOMER][NEUTRAL] In the [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] See mhm.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] See
[CUSTOMER][NEUTRAL] It says uh that means [PII].
[AGENT][NEUTRAL] Sino maquea cuenta [PII] mhm.
[CUSTOMER][NEUTRAL] People faxes them the pogo and it's a factura.
[CUSTOMER][NEUTRAL] Uh, cinemas just having it on the pogo numeral the pogola for them is poo.
[AGENT][NEUTRAL] Sivaquepo numero de lisa sporo de poliaqueponga is so silovafaxia and numera de polisa.
[CUSTOMER][NEUTRAL] The other point I think.
[AGENT][NEUTRAL] The cisors.
[CUSTOMER][NEUTRAL] Do they, those.
[AGENT][NEUTRAL] Those quattro
[AGENT][NEUTRAL] Docinco.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] No nomara depolia asillomos identificas.
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Ah, well, Kawai by the like information let me post and last and a recio de la del medicamento the calepofala co ticket they are on the pago.
[AGENT][NEUTRAL] Sirecio de las los medicamentosi.
[AGENT][NEGATIVE] Pero para la la consulta and medico banita is a factora detaada.
[CUSTOMER][NEUTRAL] Oh boy.
[CUSTOMER][NEUTRAL] Ah well.
[CUSTOMER][NEUTRAL] And the for.
[CUSTOMER][NEUTRAL] Uh,
[CUSTOMER][NEUTRAL] You can go now keepero and I.
[CUSTOMER][NEGATIVE] And just usella aguza comoqueras if you can cuandoamposa consultar with that.
[AGENT][NEUTRAL] No, not the name of [PII], no, no invianel reclamacion.
[CUSTOMER][NEUTRAL] And you see in commanderla and Doina.
[AGENT][NEUTRAL] See see love doctorostees uh-huh.
[CUSTOMER][NEUTRAL] And to see I just mandan la reclaacion no necesito Mandalos of la facttua or see.
[AGENT][POSITIVE] Correctosillos and the reclamacion and toss no enque mandala la reclamacion.
[CUSTOMER][NEUTRAL] I say Gianoiter aolo de laicina.
[AGENT][NEUTRAL] See ya um but another thing a casserote mhm.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] I see pocket and that's see, I use a mafa to that one no gracias and like that.
[AGENT][NEUTRAL] My.
[AGENT][NEUTRAL] See the comma.
[CUSTOMER][NEUTRAL] Yoses ella ella es tamilo pueeer or you know a what party.
[AGENT][NEUTRAL] No, I saw Lou via casseroste, mhm.
[CUSTOMER][NEUTRAL] Ah well the photos in primo para para.
[AGENT][NEUTRAL] COPla you know 59 medicals I I'm BR este la reclamaciones mandaesto apar uh-huh.
[CUSTOMER][NEUTRAL] Ah, I say on the 0.7 C.
[AGENT][NEUTRAL] I see.
[CUSTOMER][NEUTRAL] Nerba is the point.
[AGENT][NEUTRAL] See slogans mhm.
[CUSTOMER][NEUTRAL] Ah well study which show grasses in your the person for myself.
[AGENT][NEUTRAL] Yeah that's just being my American public life bye.
[CUSTOMER][NEUTRAL] And the
[CUSTOMER][NEUTRAL] Yeah. Bye.