AccountId: 011433970860
ContactId: c274e5af-b2ee-4429-9cfe-be5915961c9a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 12899 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 1409 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/20/c274e5af-b2ee-4429-9cfe-be5915961c9a_20250320T21:47_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?