AccountId: 011433970860
ContactId: c2639904-1dbc-4515-ba22-b8387dc007dd
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3809 ms
Total Talk Time (AGENT): 3809 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/12/c2639904-1dbc-4515-ba22-b8387dc007dd_20250512T17:25_UTC.wav
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[AGENT][NEUTRAL] Afternoon, thank you for calling APL. This is [PII]. How can I help you?