AccountId: 011433970860
ContactId: c2633a25-3625-401d-ae9c-5437c9e57fa9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 15890 ms
Total Talk Time (AGENT): 6259 ms
Total Talk Time (CUSTOMER): 6240 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/05/c2633a25-3625-401d-ae9c-5437c9e57fa9_20250305T13:06_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hi, this is [PII]. I'm calling from provider office. May I know the claim status?
[AGENT][NEUTRAL] I can help you, [PII], with the claim status. What's the policy number?
[CUSTOMER][NEUTRAL] Yeah, sure. Just give me a moment.