AccountId: 011433970860
ContactId: c24a66a7-ff50-42dd-855d-b5514111badb
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 26379 ms
Total Talk Time (AGENT): 8159 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/24/c24a66a7-ff50-42dd-855d-b5514111badb_20250124T21:45_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL this is. Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?