AccountId: 011433970860
ContactId: c239bf66-8abe-421c-ac65-261ba15abd3c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 749010 ms
Total Talk Time (AGENT): 368415 ms
Total Talk Time (CUSTOMER): 313832 ms
Interruptions: 0
Overall Sentiment: AGENT=0.4, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/12/c239bf66-8abe-421c-ac65-261ba15abd3c_20250612T15:26_UTC.wav
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[AGENT][NEUTRAL] One of the.
[CUSTOMER][POSITIVE] Thank
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] One.
[CUSTOMER][NEUTRAL] Maybe
[CUSTOMER][NEUTRAL] Oh [PII].
[AGENT][NEUTRAL] primal senora.
[CUSTOMER][NEUTRAL] Oh, OK, Culpa, er, can you say.
[CUSTOMER][NEUTRAL] OK, tangore numerals Grupo hospital benefits and number of beneficial number.
[AGENT][NEUTRAL] OK.
[CUSTOMER][POSITIVE] OK. er Beidos.
[CUSTOMER][NEUTRAL] Nueve Ochoro.
[CUSTOMER][NEUTRAL] Quattrodos
[CUSTOMER][NEUTRAL] Laletrae pale ele el ojo.
[AGENT][NEUTRAL] OK, sindoor noe confeo e scimento so direction is normal telephonorav.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] The [PII]
[CUSTOMER][NEUTRAL] The [PII].
[CUSTOMER][NEUTRAL] Maybe he just it was old.
[AGENT][NEUTRAL] [PII] fecha su numera telefono ear corre electronico quisteda sociola polia.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] OK, OK.
[CUSTOMER][NEUTRAL] Diete chose recite nvedentidos trea.
[CUSTOMER][NEUTRAL] El correo electronicoes de [PII] the the Dolores.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Female.
[CUSTOMER][NEUTRAL] Do say on it.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] So you rereo trade the [PII].
[CUSTOMER][NEUTRAL] OK, I say.
[CUSTOMER][NEUTRAL] [PII] pun to go.
[AGENT][NEUTRAL] a person.
[CUSTOMER][NEUTRAL] Seesosos.
[AGENT][POSITIVE] Perfect. Come on up on the other way.
[CUSTOMER][NEUTRAL] Also, uh, ace of Dias join on facts the coparo case on MRI.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] In noses for recido or no rescio paraleia.
[AGENT][POSITIVE] Perfect human are facts.
[AGENT][POSITIVE] I said of DS and is perfect.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Alamos so I mean the con confirmance yes.
[AGENT][NEUTRAL] Best to fax Christenoambia.
[AGENT][NEUTRAL] Per 4.
[AGENT][NEUTRAL] Contest pains contain facts can sambis.
[CUSTOMER][NEUTRAL] Roquecinco conel conelfa la primera pajina er er cuatro.
[CUSTOMER][NEUTRAL] Uhincopagenas.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] They joe cuandomandadoer facts.
[CUSTOMER][NEUTRAL] Oh
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I don't think yamallos and via quete yammar prear reserro.
[AGENT][NEUTRAL] Right.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yes, oh yeah, yamaire factodora.
[AGENT][NEUTRAL] Indian.
[AGENT][NEUTRAL] And then perfecto see and effectorquitamos of facts in your opinion loremos commands eSend linea process solamentovisa document it and referencia on MRI quesa division of physicians Medical and rehab.
[AGENT][NEUTRAL] is uh
[AGENT][NEUTRAL] He diagnostico.
[AGENT][NEUTRAL] Raulopathy lumbar.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] Ute sopa de estocervicios dusintos do ski reto.
[AGENT][NEGATIVE] Loos false pines.
[AGENT][NEUTRAL] Uh, like splica in the beneficios but uh er que el the docile applic para uh MRI son docientosolleres.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][POSITIVE] Yes, so come on very good.
[AGENT][NEUTRAL] It's a document tener de parte de su seguro principal communicas Jose avelariosamente or bien puede in exces so uh al line and tea deus res.
[AGENT][NEUTRAL] Uh.
[CUSTOMER][POSITIVE] Wow.
[AGENT][NEUTRAL] I see yes in your opinion is the the it it.
[CUSTOMER][NEUTRAL] Ah
[CUSTOMER][NEUTRAL] Alreeso reso yo, uh Alrees.
[AGENT][POSITIVE] Yeah, I mean that's good.
[CUSTOMER][NEUTRAL] The pope is Joa was to the clamos is simply quealto to quefaltaqueo meurouro salami locura you guys an antelos codosi cans and I'm going to siento no qui paga.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah, I mean mandio porquepan so una quenolaquepa menos.
[CUSTOMER][NEUTRAL] You know that no mandadopoquesloo the tempocosa osa sosa condo deeral go faiimanano like for maimandano er er this this this me open youseque to 10 la culpatimanandole fora de loque page.
[CUSTOMER][NEUTRAL] A seguru or this man of queso sequeres el el que seo.
[AGENT][NEUTRAL] Nobulego se principalim is a polia funa deaa para podersri la parts principalipago oka aerosa scor pagarla el montoquesario paseo.
[AGENT][NEUTRAL] Er necessitamoso queres palde uh loss stellanos.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Yeah, I say olobandao melo melomanda uh bio er seguro.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Pero perosomora melomanal mes messineo.
[CUSTOMER][NEUTRAL] This is Mao.
[CUSTOMER][NEUTRAL] But our, but our vera and that is fast contola informacion it's it's so via.
[AGENT][NEUTRAL] But it's still now.
[AGENT][NEUTRAL] Pue cirque usedbelloganegara sucasa er operonue cirque setting access.
[CUSTOMER][NEUTRAL] No, no, your mime Roman for your reviso system.
[AGENT][NEUTRAL] And re reciviravis system prearleso you know the loueer factoroporcor electronic oquequela for rapidatelo des cargae nos and is a document tambien noses you states in port intro line le ta.
[CUSTOMER][NEUTRAL] It
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] Was the cuentos and gardener un facts osteo directamente.
[CUSTOMER][NEUTRAL] OK, sorry, it's the doses reel them.
[CUSTOMER][NEUTRAL] I repeat this?
[AGENT][NEUTRAL] Stamosque applido paramriquis deerlioed ques.
[CUSTOMER][NEUTRAL] OK, me too.
[AGENT][NEUTRAL] You said you said like I will permit them to documento.
[AGENT][NEGATIVE] El Dia de servio fue el [PII] mayo no estes laden cuandololiso.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] No, so [PII] pojito, so what Antonio.
[CUSTOMER][NEUTRAL] I have to go rito perma was papelitos.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] Poo poo poo le el locumento que buscaro opuroormada or porreola or redo electronico esellocumento que a concuerde calling foracion de el relamaquistenos and bio.
[CUSTOMER][NEUTRAL] Babelitos, Babelitos.
[AGENT][NEUTRAL] And who is a MRI noorreliodinteorrelio desues.
[CUSTOMER][NEUTRAL] See, he can go to semapoto.
[AGENT][NEUTRAL] and so
[CUSTOMER][NEUTRAL] So.
[AGENT][NEUTRAL] Por senior momentolia a proportional use seguropele para use but uh mandala nosogassevi was for my use of proportional um is uh it's a fasque you know man the mono sotromente.
[CUSTOMER][NEUTRAL] la la la ratada er to the terra comolos yo tenian informacion.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] And tosis nodo porterapia pero acara primeravequeusao esta esta idio on the grainas in my eyes because aique noes hospital is the no nolo noun re pero perobuo studying mamosa prosima melo reci nomos.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See the principals and reclass and argu momento no pueden and uh as a location is lesoloser appointing contact to cons principal and then.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Lasas in the beneficio tamed no visamos applicable beneficio cordola polisa.
[CUSTOMER][NEUTRAL] OK, grass grade el desibele er the neo el seguro to queer quemandeo traves to papeleia del pagoolares junto conestepaelmo or solo de paelta applica.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] See solamente man documentcuo bamosa verific preta el palomi queer el pael de.
[CUSTOMER][NEUTRAL] See melo I don't say.
[AGENT][NEUTRAL] Classes and eso cirquefiios by the circle que el MRI and.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] That factor.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Estay your mandareento esomo mucho.
[AGENT][NEUTRAL] On the way.
[CUSTOMER][NEUTRAL] No, no, it's a photographic.
[AGENT][NEUTRAL] You.