AccountId: 011433970860
ContactId: c2361670-239a-4bba-b0ab-e0be167ad9a7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 22309 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 2839 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/06/c2361670-239a-4bba-b0ab-e0be167ad9a7_20250206T18:48_UTC.wav
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[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] That's it.
[CUSTOMER][NEUTRAL] you