AccountId: 011433970860
ContactId: c213d951-ef57-4612-87e4-f94302556a7d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 473049 ms
Total Talk Time (AGENT): 122031 ms
Total Talk Time (CUSTOMER): 235127 ms
Interruptions: 1
Overall Sentiment: AGENT=0.8, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/07/c213d951-ef57-4612-87e4-f94302556a7d_20250407T15:28_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] My number is [PII].
[CUSTOMER][NEUTRAL] Eementemi compania uh contra primero arilos services the APL for a for a second insurance.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] And uh I'm trying to um er registarme linea paravermi ID cards.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No, me comunaro.
[AGENT][POSITIVE] Thank you.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] I can bingo.
[AGENT][NEUTRAL] Uh, I don't see the uh.
[CUSTOMER][NEUTRAL] Silovias.
[AGENT][NEUTRAL] Me and tosses.
[CUSTOMER][NEUTRAL] Tres Nuevedo.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Ochoue.
[CUSTOMER][NEUTRAL] Sete una Ochocinco.
[AGENT][NEUTRAL] which is.
[CUSTOMER][NEUTRAL] Aposo Juansevatiancolarostami cuatro josene amima polisa in necessitola mi porquelopean.
[AGENT][NEUTRAL] OK, one corner of
[AGENT][NEUTRAL] Hm.
[CUSTOMER][NEUTRAL] Osetradounte my email it's a [PII].
[AGENT][NEUTRAL] OK, confirm.
[CUSTOMER][NEUTRAL] [PII] on a poliareendientelanipos.
[AGENT][NEUTRAL] [PII].
[AGENT][NEGATIVE] OK, uh, this is a foramente eno panic no puedo and ponos parte la polia.
[AGENT][NEUTRAL] Enrique Senor Juan [PII].
[CUSTOMER][NEUTRAL] 6
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Aquis.
[AGENT][NEUTRAL] One of the one of the ac.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Well yeah.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] for a nacimento.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No mino.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] The the [PII].
[AGENT][NEUTRAL] Can I go?
[CUSTOMER][NEUTRAL] Take it from
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] Perfect. So no telefano re electronico sociola polio moles.
[CUSTOMER][NEUTRAL] [PII] yes.
[AGENT][NEUTRAL] Then I'm also just say.
[CUSTOMER][NEUTRAL] In the email yeah.
[AGENT][NEUTRAL] It is.
[CUSTOMER][NEUTRAL] loon?
[AGENT][NEUTRAL] Tenamo nono and then systemma circular of thermoses chose.
[CUSTOMER][NEUTRAL] Pins I see sin juices.
[AGENT][NEUTRAL] Sees electronic.
[CUSTOMER][NEUTRAL] It's a gmail.
[AGENT][NEUTRAL] It's.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] In.
[AGENT][NEUTRAL] OK
[AGENT][POSITIVE] Perfect one, I mentioned that uh.
[AGENT][NEUTRAL] Or the character was possible circa the establi are correct.
[CUSTOMER][NEUTRAL] See, see, see
[CUSTOMER][POSITIVE] See correct though.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] Um, my numbers.
[CUSTOMER][NEUTRAL] The
[CUSTOMER][NEUTRAL] [PII] right.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] 272.
[CUSTOMER][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] Date of birth. Let me see.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] So then what
[CUSTOMER][NEUTRAL] You see this year then.
[CUSTOMER][NEUTRAL] Very.
[CUSTOMER][NEUTRAL] That's.
[CUSTOMER][NEUTRAL] Ay search OK they say [PII].
[CUSTOMER][NEUTRAL] And
[AGENT][POSITIVE] Were the momento funny.
[CUSTOMER][NEUTRAL] Apparentment they see me the end of password it all.
[CUSTOMER][NEUTRAL] Uh, let's see, show me here let me swa you.
[CUSTOMER][NEUTRAL] I see the payment.
[CUSTOMER][NEUTRAL] Yeah, yeah.
[CUSTOMER][NEUTRAL] All that
[CUSTOMER][NEUTRAL] Let me see.com.
[CUSTOMER][NEUTRAL] Text message da da da da next.
[CUSTOMER][NEUTRAL] In those incore such.
[CUSTOMER][NEUTRAL] Next, the meeting card.
[CUSTOMER][POSITIVE] Your account has been successfully created end.
[CUSTOMER][NEUTRAL] You don't say so.
[CUSTOMER][NEUTRAL] is so log in my coverage moving in, enter your 10 to receive updates.
[CUSTOMER][NEUTRAL] OK OK.
[CUSTOMER][NEUTRAL] You can just say.
[CUSTOMER][NEUTRAL] OK, a text message. Say no.
[CUSTOMER][NEUTRAL] Uh, sooner.
[CUSTOMER][NEUTRAL] Confirm. OK. And is your phone number, OK.
[CUSTOMER][POSITIVE] On [PII] perfecto policy number.
[CUSTOMER][NEUTRAL] Our
[CUSTOMER][NEUTRAL] You don't the conciola tata.
[CUSTOMER][NEUTRAL] OK, available ID card.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Getting your file.
[CUSTOMER][NEUTRAL] OK, and doesn't polia er pub loquenoloque nostacuerto peros correct.
[AGENT][NEUTRAL] That says estapolisa es supplemental or gap lekubre elsa que principallitamento medical quero.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] They see like a mask?
[AGENT][NEUTRAL] Copago of course.
[CUSTOMER][POSITIVE] Cocoa perfect. Alexisia on the cards ID cards perfect puissima gracias muyle.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No, no, quetena went there.
[AGENT][NEUTRAL] You want to.
[CUSTOMER][NEUTRAL] OK bye bye.