AccountId: 011433970860
ContactId: c1f3fdd5-8542-4f3a-981e-7f160bfec056
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 706349 ms
Total Talk Time (AGENT): 321579 ms
Total Talk Time (CUSTOMER): 293283 ms
Interruptions: 2
Overall Sentiment: AGENT=0.6, CUSTOMER=-0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/08/c1f3fdd5-8542-4f3a-981e-7f160bfec056_20250408T19:09_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] I'm gonna gusto.
[CUSTOMER][NEUTRAL] There is a pea one time.
[AGENT][NEUTRAL] Let's start with this yeah I come on to the other way.
[CUSTOMER][NEUTRAL] Uh, it's like you got to get the account in this it's always to tell my brother you are.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, no matter the police are gonna pay.
[CUSTOMER][NEGATIVE] See a problem that I get to passo and get to it.
[CUSTOMER][NEUTRAL] You know I informacion.
[AGENT][NEUTRAL] OK, that's so so.
[CUSTOMER][NEUTRAL] Uh-huh. Uno to see it.
[CUSTOMER][NEUTRAL] Quadro
[CUSTOMER][NEUTRAL] Cincoo Cincoue.
[AGENT][NEUTRAL] Uno.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] forward.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Un chocincooinue.
[CUSTOMER][NEUTRAL] Into a bore and it's no out.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] For a noobia.
[CUSTOMER][NEUTRAL] C C S R.
[CUSTOMER][NEGATIVE] Which in DC isn't gonna do.
[CUSTOMER][POSITIVE] I like.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] Cinta te sincuentosino.
[CUSTOMER][NEUTRAL] And.
[AGENT][POSITIVE] Perfect. The permit.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, [PII].
[CUSTOMER][NEUTRAL] Oh, OK.
[AGENT][POSITIVE] Perfect. Penitent direction.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] Did it you said no.
[CUSTOMER][NEGATIVE] Be horrible train tight dress or.
[CUSTOMER][NEUTRAL] On beiro.
[AGENT][NEUTRAL] What is
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Yeah, on [PII] sin.
[AGENT][NEUTRAL] Is your telephone noise?
[CUSTOMER][NEUTRAL] Yeah, no cuatro say say see the quattro say say.
[AGENT][NEUTRAL] electronics.
[CUSTOMER][NEUTRAL] But I mean I don't goa efe me noos doesn't say a roa you make.
[AGENT][POSITIVE] Perfect gracialac quepas gass respect to our servicios me of residio correct.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, and, uh, senor er er to servis no no mention.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] No, I make.
[AGENT][NEUTRAL] And when I
[CUSTOMER][NEUTRAL] Oh lucky.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] Center jour is of no matter unos gale la parte principals and monos processmos agamos el pao de loss or menodosa in bioclamotado formula.
[AGENT][NEUTRAL] I entrelosocumentoitamos esta el build theta de lugar on the resciolo servicios medicals.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Can can diagnosic he likesliasa beneficial the principals the leanza que tenemo so just.
[CUSTOMER][NEGATIVE] Yeah, er, oh wait then, but no, nope.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Elolo misodijoquenolo.
[CUSTOMER][NEUTRAL] Aminoma visa on the seo ok nolocua.
[CUSTOMER][NEUTRAL] It get you get in those old rose maam mas but again those say hey you have that and misguro can beerra prosemiouno que segurosiurri.
[CUSTOMER][NEUTRAL] It does say yeah proseo.
[CUSTOMER][NEUTRAL] Elo cambio mando but around the pero intenal I can misdo is a.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] May I say medijera.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Joando yeah you know una semana.
[CUSTOMER][NEGATIVE] Oh no.
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] For like a dinner.
[AGENT][NEUTRAL] I
[CUSTOMER][NEGATIVE] Yeah, you telling is incluso no.
[CUSTOMER][NEUTRAL] Er.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] Who.
[CUSTOMER][NEUTRAL] But yeah.
[CUSTOMER][NEUTRAL] Loreos.
[AGENT][POSITIVE] OK. Thank you.
[CUSTOMER][NEUTRAL] Per unit.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Uh-huh. Dear, you think will give me mano quecui is to say this is a probe and umbrella basinte like for the oil cuantoate conquelo queloque setting the rosie.
[CUSTOMER][NEUTRAL] Cauter tomorafia that do and baby con contra and it's a gala informat de loquese so.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I said before I get.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Joyouros.
[AGENT][NEUTRAL] Elma osmos nose principalsario on gap no podemose principal principal is el seguro Maoritario seguro grande encommoluross Blue Shields que se la parteleseguro primario.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah. Uh-huh.
[CUSTOMER][NEUTRAL] Oh
[AGENT][NEUTRAL] Uh con respect all those sentences cono le quiro er explic deque appelle no puede.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] El Morsiento de los gas servio medical cure the guarentas incuento que que commode so gas and parale pua gas is importante que seguro principal genre una explicas and the beneficios don the refle is a monto cu.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah, lebre unto desocabio de seguro Sio contes or no.
[AGENT][NEUTRAL] El condo sale pricuando su compania travajo lesia er probeendo apele no importasyes can be in the compania de seguo principal.
[CUSTOMER][NEUTRAL] Uh echo.
[CUSTOMER][NEUTRAL] OK. OK.
[CUSTOMER][NEUTRAL] It
[CUSTOMER][NEUTRAL] Yeah, for candigamo a company see me is the company Ipao pararoseur comp yeah it's a bio melo.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] The director recursoumanos.
[AGENT][NEUTRAL] explicerte de lapoliapele or no.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah, no, no, yeah, that was the go to me, yeah my second no.
[CUSTOMER][NEUTRAL] Yeah, my brother said no whore you want tenioroblan in all of teniote.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Er er diacomo er limit.
[AGENT][NEUTRAL] But I you for that.
[CUSTOMER][NEUTRAL] See I was in the.
[AGENT][NEUTRAL] Correct, remoso bamosa esitel build deta de lugar the reciolos er eltamento me he contengacordios de diagnostico i prose me.
[AGENT][NEUTRAL] I
[CUSTOMER][NEUTRAL] Yeah, te te paleo no hum the dial.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Don't let that conquepaquepaia unbria.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] the prose que on CT scan for that OK.
[CUSTOMER][NEUTRAL] Do you see it the anti cuatros in it.
[AGENT][NEUTRAL] Correct, is codigo is important ingotamineesitamoso diagnostico porqueo queer scan.
[AGENT][NEUTRAL] What's the direct el prosemiento is savor saocomocomelqueti pero queen el coo the diagnostic.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] It escape quetienda unexplicas the beneficios de queso pardon queso quesa es el decile copagoose graza des gas.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Yeah the thing nolo pue vanar Jeorfax por correore or sustino cuentaotros innostro line semanarlobien troves line.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEGATIVE] Yeah, it's a bio conte and coqui momento you bother me with that.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] See solamentecalaro directmeneel partamentozumanosques and so informacion paramole system.
[CUSTOMER][NEGATIVE] Oh no.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, yeah, Mucha gracia is it [PII].
[AGENT][NEUTRAL] Is.
[CUSTOMER][POSITIVE] No, no, no, we are and we are gracia.
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] You want