AccountId: 011433970860
ContactId: c1b9a7a9-350d-4dcb-a846-501e0afab1c9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 288260 ms
Total Talk Time (AGENT): 132287 ms
Total Talk Time (CUSTOMER): 138362 ms
Interruptions: 7
Overall Sentiment: AGENT=-0.3, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/06/c1b9a7a9-350d-4dcb-a846-501e0afab1c9_20250206T15:02_UTC.wav
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[AGENT][NEUTRAL] In one of the years.
[CUSTOMER][NEUTRAL] One of the uh.
[CUSTOMER][NEUTRAL] [PII] just the travajadora de la compana ronla la la banderia just solicit unseguro de lao cuantos yeah yeah I know meega.
[AGENT][NEUTRAL] OK, and the systems sociales locally searching for.
[CUSTOMER][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Un momentoa they have a car.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] A numero con plato.
[AGENT][NEUTRAL] I see.
[CUSTOMER][NEUTRAL] Say no.
[CUSTOMER][NEUTRAL] The set re quarantista quaranti.
[AGENT][NEUTRAL] on the performance.
[CUSTOMER][NEUTRAL] For
[AGENT][NEUTRAL] OK, Medi tress.
[CUSTOMER][NEUTRAL] Go right those things.
[AGENT][NEUTRAL] No
[CUSTOMER][NEUTRAL] This N Alvarez Roja.
[AGENT][NEUTRAL] Dis
[CUSTOMER][NEUTRAL] So
[AGENT][NEGATIVE] B me no.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Alvarez Concerto.
[AGENT][NEUTRAL] This is.
[CUSTOMER][NEUTRAL] They.
[AGENT][NEUTRAL] Blarga E is it.
[CUSTOMER][NEUTRAL] Go move Bettyquita Bettyquita soon.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Alvares con beiquita istain.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Uve, E S A N A R E.
[CUSTOMER][NEUTRAL] This night the E S N Iriega ube alvare.
[AGENT][NEUTRAL] OK, and gracious [PII] no information system.
[AGENT][NEUTRAL] The poli uh er lebo leboase contact to directmente and the partago rou travajo use the er er my.
[CUSTOMER][NEUTRAL] I'm sorry.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Pero [PII] deltrava with me this and yeah it's a cargo on laprica so me I don't bier la prica para solicital it's a guroe mejo quien medicine quesoya.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] the DNA al group is the number uh verificis information intro system.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] The what group of.
[AGENT][NEUTRAL] And the group of the the the signal travajo.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] For the
[CUSTOMER][NEUTRAL] I know er.
[CUSTOMER][NEUTRAL] nonoue and contrada.
[AGENT][NEUTRAL] No no.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] He tosacumeia.
[AGENT][NEGATIVE] Noramente to use.
[CUSTOMER][NEUTRAL] But no second meal.
[AGENT][NEUTRAL] Then the dark cone no the group feignado as part depele.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Uolo no no o de la compania desaguro.
[AGENT][NEUTRAL] You
[AGENT][NEUTRAL] Sino no controlling pharmac sino teno el no the group also seguro socio nombre giantintamos nombre.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEGATIVE] Yeah, that aguro Social.
[AGENT][NEUTRAL] Yes.
[AGENT][NEUTRAL] Lepito acabo de bu social no system the the din conso no no system la unica circa estecao is num the group.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] You.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] It's a number of the group of on the contraria.
[AGENT][NEUTRAL] Andrea men and theosos loss.
[CUSTOMER][NEUTRAL] So.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] What
[CUSTOMER][NEUTRAL] [PII] Yaquiamitravajo.
[AGENT][NEUTRAL] I see yes.
[CUSTOMER][NEUTRAL] OK, and the group.
[AGENT][NEUTRAL] Correct, stenosyamal thetamomos verific system for masotrosma oh no.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] OK, Gracia.
[AGENT][NEUTRAL] It