AccountId: 011433970860
ContactId: c19e49e7-d1d5-4173-8ef4-b96f68b97640
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 33689 ms
Total Talk Time (AGENT): 12251 ms
Total Talk Time (CUSTOMER): 2809 ms
Interruptions: 0
Overall Sentiment: AGENT=1.4, CUSTOMER=-5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/22/c19e49e7-d1d5-4173-8ef4-b96f68b97640_20250122T21:42_UTC.wav
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[AGENT][POSITIVE] gusto.
[AGENT][NEUTRAL] We.
[CUSTOMER][NEGATIVE] It's not.
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] When or Saturdays.
[AGENT][POSITIVE] That's good.
[AGENT][NEUTRAL] Ms. [PII], hello.