AccountId: 011433970860
ContactId: c17519dc-6ed7-48cd-b0de-dd2df6393dd2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 15710 ms
Total Talk Time (AGENT): 6653 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/13/c17519dc-6ed7-48cd-b0de-dd2df6393dd2_20250113T17:28_UTC.wav
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[AGENT][NEUTRAL] Hi, thank you for calling APL. This is [PII]. How can I help you today?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hi this is [PII]. Can I help you?