AccountId: 011433970860
ContactId: c125cb8d-d95c-4c19-ba8f-a0de98350537
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 15800 ms
Total Talk Time (AGENT): 6939 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/21/c125cb8d-d95c-4c19-ba8f-a0de98350537_20250121T21:00_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Hi, thank you for calling APL. This is [PII]. How can I help you today?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hi, this is [PII]. Can I help you?