AccountId: 011433970860
ContactId: c0e88239-79b1-405b-b761-eac95c00861e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 150679 ms
Total Talk Time (AGENT): 43098 ms
Total Talk Time (CUSTOMER): 96155 ms
Interruptions: 3
Overall Sentiment: AGENT=0, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/09/c0e88239-79b1-405b-b761-eac95c00861e_20250109T16:45_UTC.wav
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[AGENT][NEUTRAL] That's just being about American Public Life. My name is [PII].
[CUSTOMER][NEUTRAL] And see when I start the mona er me nobreli er just [PII] demi poso OK and you made it this and make you a break on and representante you say ok que unpa the Ina for it seguo secondario and the same me unaca the beneficio the seria in your NBA.
[CUSTOMER][NEUTRAL] And don't say una car.
[CUSTOMER][NEUTRAL] Cannoun to but it's so uh they see it's a pa say they do paacon and I say.
[AGENT][NEUTRAL] OK, with the
[AGENT][NEUTRAL] The only you that call is the number of the policy, sir.
[CUSTOMER][POSITIVE] And no matter what that is a bueno aqui.
[CUSTOMER][NEUTRAL] Tango. I am not it then go it's a credit to the kid at the credit.
[AGENT][NEUTRAL] Um, Cel de no sotrossino erna is una compania parte no sotros no no somolamima compania.
[CUSTOMER][NEUTRAL] Apartheid, yeah, one.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Sa Jose.
[CUSTOMER][NEUTRAL] I mean they say.
[CUSTOMER][NEUTRAL] See they say any any.
[AGENT][NEUTRAL] You may repeat this number per hour.
[CUSTOMER][NEUTRAL] And no and the incomesana.
[AGENT][NEUTRAL] It's the number at telephone.
[CUSTOMER][NEUTRAL] Yeah they also say dressingco say no I think yeah.
[AGENT][NEUTRAL] Yes, that's why it's Bosa econos.
[CUSTOMER][NEGATIVE] No, and it's a problem here in a rea they put and move the way it's no.
[AGENT][POSITIVE] Oh nice.
[AGENT][NEUTRAL] C
[AGENT][NEUTRAL] Come on
[AGENT][NEUTRAL] Cross style la polia mhm.
[CUSTOMER][NEUTRAL] In my in the can.
[CUSTOMER][NEUTRAL] So there might be 0 or 6. No, no, I'm not doing that.
[AGENT][NEUTRAL] See, I, let's see, sin sinel permiso de no puda nosalconote they he averyalco crito que queenvio paraadar permiso the no.
[CUSTOMER][POSITIVE] Oh, I got my best and I meet me she stay my job and me my when I pay.
[AGENT][NEGATIVE] No, the vile informac senora see no the vile.