AccountId: 011433970860
ContactId: c0c59278-3b1e-4759-9250-c0d959ac9ce7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 21399 ms
Total Talk Time (AGENT): 9329 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/16/c0c59278-3b1e-4759-9250-c0d959ac9ce7_20250116T22:19_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] [PII]. This is [PII]. How can I help you?
[AGENT][NEUTRAL] [PII] is there anybody there?