AccountId: 011433970860
ContactId: c0c18a2a-5966-4982-a775-2b36dba01e99
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 33060 ms
Total Talk Time (AGENT): 9169 ms
Total Talk Time (CUSTOMER): 32780 ms
Interruptions: 2
Overall Sentiment: AGENT=1, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/31/c0c18a2a-5966-4982-a775-2b36dba01e99_20250131T13:58_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Good Morning. Thanks for calling AP. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hello. Hello. Yes.
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] This is [PII]. How can I help you?
[AGENT][NEUTRAL] Um, you're gonna have to speak up. I can't hear you.
[CUSTOMER][NEUTRAL] Now, not more than that, no reason only is something.