AccountId: 011433970860
ContactId: c0ab6070-9148-48d4-9f6e-10b7679f16e3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 49819 ms
Total Talk Time (AGENT): 10768 ms
Total Talk Time (CUSTOMER): 22871 ms
Interruptions: 0
Overall Sentiment: AGENT=3.3, CUSTOMER=2.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/05/c0ab6070-9148-48d4-9f6e-10b7679f16e3_20250205T16:18_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling ATL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hey, [PII], it's [PII]. How are you?
[AGENT][POSITIVE] I'm good today, [PII]. What's going on?
[CUSTOMER][NEUTRAL] Oh [PII] just uh wanna call on an old APL client, but I just wanna make sure they're inactive before I call.
[AGENT][NEUTRAL] Sure, what's the
[CUSTOMER][NEUTRAL] So,
[CUSTOMER][NEUTRAL] it's A as in Alpha, Aon, D as in David, O N E L, so ADonnell, Concrete Corporation.
[AGENT][NEUTRAL] The laps
[CUSTOMER][POSITIVE] OK, thanks. All right, bye.
[AGENT][POSITIVE] OK, have a good one bye.
[CUSTOMER][POSITIVE] Thank you. You too. Bye.