AccountId: 011433970860
ContactId: c09c3db0-9eba-4e21-be53-bd12bfeb5af4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 213789 ms
Total Talk Time (AGENT): 97785 ms
Total Talk Time (CUSTOMER): 86238 ms
Interruptions: 1
Overall Sentiment: AGENT=-0.2, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/03/c09c3db0-9eba-4e21-be53-bd12bfeb5af4_20250203T15:37_UTC.wav
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[AGENT][NEGATIVE] That is a mad American Public Life. My numbers [PII].
[CUSTOMER][NEUTRAL] Seeing that [PII] and gracious era.
[CUSTOMER][NEUTRAL] They used to the American public life.
[CUSTOMER][NEUTRAL] And communica pro nonpo is a mm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Ya.
[CUSTOMER][NEUTRAL] And this is a person.
[CUSTOMER][NEUTRAL] You say er uno on.
[AGENT][NEUTRAL] It's a nombrena sciento.
[CUSTOMER][NEUTRAL] I mean it was clarario said no and say stress.
[AGENT][NEUTRAL] Yes yes is no telephone.
[CUSTOMER][NEUTRAL] She told your face does unoiete or venti face.
[AGENT][NEUTRAL] In.
[CUSTOMER][NEUTRAL] So Cinco Luuisiana Roll homes lore.
[AGENT][NEUTRAL] Gracias mejoquerea carte no sotros.
[CUSTOMER][NEUTRAL] See you now pairs over there mm.
[AGENT][NEUTRAL] See Paque mhm no relamo de de parte the the endoscopy center it's gonna it on um on endoscopia.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] Is the deervio el diaddo mayos mil res um reso caves queresimouna um build uh una unreclamo tena mosquemandalelaopiasis pagono and este caso is a nose pagonada porquesuse primariolo paguian porciento.
[CUSTOMER][NEUTRAL] Mm
[AGENT][NEUTRAL] So no yeah um [PII].
[CUSTOMER][NEUTRAL] It's a group intento can can.
[AGENT][NEUTRAL] Mm, you know, mm no you know malolepo that is like informacion queno queremos the part the the endoscopy center.
[AGENT][NEUTRAL] Um, also endoscopia neo colonoscopia.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] I see uh.
[AGENT][NEUTRAL] And then those.
[CUSTOMER][NEUTRAL] Presentment
[CUSTOMER][NEUTRAL] Liberty dress.
[AGENT][NEUTRAL] And then uh-huh Maodocedositres.
[CUSTOMER][NEUTRAL] She
[CUSTOMER][NEUTRAL] The 23.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Is the mamasaho endoscopia or colonoscopia.
[CUSTOMER][NEUTRAL] See you mis coonoscopia endoscopia neo.
[AGENT][NEUTRAL] See, uh-huh, it's solo loquestabiliano.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Um, they.
[CUSTOMER][NEUTRAL] You been to dress.
[AGENT][NEUTRAL] Los Mitres uh-huh.
[CUSTOMER][NEUTRAL] And
[AGENT][NEUTRAL] No porque reclamo per.
[CUSTOMER][NEUTRAL] I'm I'm looking.
[CUSTOMER][NEUTRAL] See its hand.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] See ellospila de mandalamo nose porque de tanto.
[CUSTOMER][NEUTRAL] In
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Yeah, oh, OK, no no no no this.
[AGENT][NEUTRAL] No, not in any unbalance in no maera no maspa de jaaquinos in re clamo ostenno devenanesere clamo.
[CUSTOMER][NEUTRAL] Oh, OK, well that.
[AGENT][NEUTRAL] The another Algoma.
[CUSTOMER][NEUTRAL] No to Italian.
[AGENT][NEUTRAL] OK, pass it on the end. That's just the my American public life bye.
[CUSTOMER][NEUTRAL] Yeah, he wanted
[CUSTOMER][NEUTRAL] Bye bye, yes.