AccountId: 011433970860
ContactId: c03530fd-1461-4f87-8811-99f752c5ac3f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4690 ms
Total Talk Time (AGENT): 3551 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/23/c03530fd-1461-4f87-8811-99f752c5ac3f_20250423T18:54_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How can I help you?