AccountId: 011433970860
ContactId: c021ef88-e012-40e6-88a3-0e3ef0319dce
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 372660 ms
Total Talk Time (AGENT): 157497 ms
Total Talk Time (CUSTOMER): 146001 ms
Interruptions: 0
Overall Sentiment: AGENT=0.2, CUSTOMER=-0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/28/c021ef88-e012-40e6-88a3-0e3ef0319dce_20250328T13:46_UTC.wav
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[AGENT][NEUTRAL] American Public Life, [PII] Monica.
[CUSTOMER][NEUTRAL] But I have [PII].
[CUSTOMER][NEUTRAL] Hey [PII] era preunta te seguro see unovalosergencia.
[CUSTOMER][NEUTRAL] Er medi la gente queredi is estosegurosqueo teno derechoa quiento do.
[AGENT][NEUTRAL] Um, that a number of their policy, sir.
[CUSTOMER][NEUTRAL] The financing.
[CUSTOMER][NEUTRAL] Uh.
[AGENT][NEUTRAL] Um, necessitaria lipo vertura.
[CUSTOMER][POSITIVE] OK, quality and numerallo is a group of numeral.
[AGENT][NEUTRAL] No [PII] nolo deco.
[CUSTOMER][NEUTRAL] Out outpatients because we because hospitality is a memo.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, Corente.
[CUSTOMER][NEUTRAL] Day
[CUSTOMER][NEUTRAL] N Trenta M A L A O.
[AGENT][POSITIVE] Gracias, it's a nombrena sciento.
[CUSTOMER][NEUTRAL] [PII], September say they'll say so.
[AGENT][NEUTRAL] yeah see telephone.
[CUSTOMER][NEUTRAL] Cincoauno [PII] recite.
[AGENT][NEUTRAL] My cards to the directionic or electronico?
[CUSTOMER][NEUTRAL] [PII] dose.
[CUSTOMER][NEUTRAL] the [PII].
[AGENT][NEUTRAL] I made the joke for emergen.
[CUSTOMER][NEUTRAL] I read the lao posado cha lao posado your queen.
[CUSTOMER][NEGATIVE] Yeah me mesancoranciento lao pasa queer it just go ape cientosque conga you er pagan quiento.
[CUSTOMER][NEUTRAL] It's so lao pasadore on 70 cuatro.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] Wait, oh no.
[CUSTOMER][NEUTRAL] A lot
[CUSTOMER][NEUTRAL] Today's Ocho inticuatro.
[AGENT][NEUTRAL] Tres tire on inticuatro.
[CUSTOMER][NEUTRAL] Seeing you.
[AGENT][NEUTRAL] So the resocho um lepacamosa los pitalosquinientoszolares, um.
[AGENT][NEUTRAL] So that is the the cuo sepagoreclama deo.
[CUSTOMER][NEUTRAL] And your nextancorando did you see us in the Pagos.
[AGENT][NEUTRAL] Oh, OK, er separqueis cuanto is los pagos porque ipagamonlosquinientostole vaquesientozolares.
[CUSTOMER][NEUTRAL] No, yo yo pagadouattroento do is for uno.
[AGENT][NEUTRAL] Yes, I build de los Pitta.
[CUSTOMER][NEUTRAL] The senora
[CUSTOMER][NEUTRAL] Riomorelaarjeta.
[AGENT][NEUTRAL] Silospi pagamos quinientos dolare um [PII] they have oversila cobra elcheque.
[CUSTOMER][NEUTRAL] How much so all those milk in because you went much so.
[AGENT][NEUTRAL] Mhm it's no sotros.
[CUSTOMER][NEUTRAL] It's said is er from the canola fecha porquelunocu [PII].
[AGENT][NEUTRAL] See some
[AGENT][NEUTRAL] Simaro chose pagan mientozola oselcheque eldia.
[AGENT][NEUTRAL] Case de febrerosilicinco so see um neo sore so porque teno mainformacion.
[AGENT][NEUTRAL] Ya say they have look at on.
[AGENT][NEUTRAL] So paradia on the the [PII], not the namemos elvi de los so necessitarianosqueonos and bien el reclamo.
[CUSTOMER][NEUTRAL] Bueno Ligoya yaddalospitas, OK.
[AGENT][NEUTRAL] The Algoma.
[CUSTOMER][NEUTRAL] Una pretacomo estogan toppe or no or it's
[AGENT][NEUTRAL] Uh, so no guarantees are beneficios as a reorelamo proes beneficios el primeroes in hospital socias de choras on mass ingress samil quinientolare alano yespala papago de docile um el the outpatient es levaria on a clinica do gencia emergencia.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Um, uni on the entre salmisbola on MRI CT scan trapia physica laboratorios um prose demientos and oficina del mediole cubrasaquimiento dolaresordia.
[CUSTOMER][NEUTRAL] Yeah, OK, it also a quesogoya unorgente care comolos and now it's OK. It's solo.
[AGENT][NEUTRAL] Uh, sialosquinientosola resordia mhm.
[CUSTOMER][NEUTRAL] Yeah, she may not know.
[AGENT][NEUTRAL] Uh, CS men see sole cure as a los quioso scopado pago decien le cure losien um see lo masquebacuri on quiniento salia.
[CUSTOMER][NEUTRAL] OC
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, and don't sit there on Joya mara hospital already was so rest, OK.
[AGENT][NEUTRAL] C L K
[CUSTOMER][NEGATIVE] No [PII] M gracias.
[AGENT][NEUTRAL] OK, then I pass that American public life by.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] That.