AccountId: 011433970860
ContactId: c01d9738-5b06-4e07-b225-8951e1e9e29e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 43099 ms
Total Talk Time (AGENT): 16731 ms
Total Talk Time (CUSTOMER): 17358 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/28/c01d9738-5b06-4e07-b225-8951e1e9e29e_20250128T18:23_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling American Public Life. This is [PII]. How may I assist you?
[CUSTOMER][NEUTRAL] Ah yes, what is your uh your, your fax ID number?
[AGENT][NEUTRAL] Tax ID number?
[CUSTOMER][NEUTRAL] Your ID, your your, your uh fax number.
[AGENT][NEUTRAL] OK, I will have to pull a policy number up and verify the policy to get that text, that fax number.
[CUSTOMER][NEUTRAL] Uh, how about, OK, same thing with an email, right?
[AGENT][NEUTRAL] An email
[CUSTOMER][NEUTRAL] Yeah, I, I have a claim against a minute.
[AGENT][NEUTRAL] We don't have an email address for submitting claims.
[CUSTOMER][NEUTRAL] OK, so I'll just, so I'll just be through. OK, thank you.