AccountId: 011433970860
ContactId: bff5bdf5-fad2-4383-abdb-e137e270acb8
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 18159 ms
Total Talk Time (AGENT): 9020 ms
Total Talk Time (CUSTOMER): 3780 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/20/bff5bdf5-fad2-4383-abdb-e137e270acb8_20250320T18:11_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Um, hi. I was just calling for updated claim status, please.
[AGENT][NEUTRAL] OK, I can help you with claim status. Can I please get your name and your call back number?