AccountId: 011433970860
ContactId: bfe528d5-bb88-4409-926c-4bf3e38aacb8
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 8649 ms
Total Talk Time (AGENT): 4897 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/26/bfe528d5-bb88-4409-926c-4bf3e38aacb8_20250326T15:20_UTC.wav
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[AGENT][NEUTRAL] Calling APL, this is [PII]. How may I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?