AccountId: 011433970860
ContactId: bf961696-5424-4120-bbdb-bf98ccd8938d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 42740 ms
Total Talk Time (AGENT): 12170 ms
Total Talk Time (CUSTOMER): 21913 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=2.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/23/bf961696-5424-4120-bbdb-bf98ccd8938d_20250623T13:51_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hey, um, well, it looks like it's working now. I was trying to pay my invoices online in the APL site and it was saying we're having problems pulling it up so it wouldn't let me pay them, so I figure I'd get some help but it looks like um.
[CUSTOMER][NEUTRAL] Looks like now I can do it, so 5 minutes ago I couldn't.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] It may have been busy, um, a lot of people get in in the mornings and pay the invoices, but, um, so is it working for you now?
[CUSTOMER][POSITIVE] It it appears that it is working for me um.
[CUSTOMER][POSITIVE] Yeah, so no problem there. All right, thank you.
[AGENT][POSITIVE] OK, thank you. Bye bye.
[CUSTOMER][NEUTRAL] Bye.