AccountId: 011433970860
ContactId: bf80ca78-3b04-4ba2-9c2d-64882a7244b8
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 492910 ms
Total Talk Time (AGENT): 324501 ms
Total Talk Time (CUSTOMER): 136057 ms
Interruptions: 2
Overall Sentiment: AGENT=0.2, CUSTOMER=0.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/18/bf80ca78-3b04-4ba2-9c2d-64882a7244b8_20250318T15:41_UTC.wav
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[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Tre Hombres [PII].
[AGENT][NEUTRAL] What.
[CUSTOMER][NEUTRAL] Test that I'm not gonna see it.
[CUSTOMER][NEUTRAL] Uh, one of my mada nowargeta the APL yes toqueroastativa.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, and the end.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] I can see you set off, she settle.
[CUSTOMER][NEUTRAL] Very simple or short dress?
[AGENT][NEGATIVE] Cerrados.
[CUSTOMER][NEUTRAL] They settle
[CUSTOMER][NEUTRAL] Theying also dress.
[AGENT][NEUTRAL] I check it out.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Serres.
[AGENT][NEUTRAL] [PII] o singing telenour de la poo.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] See mio jimes rose uh erro tres mino esento.
[CUSTOMER][NEUTRAL] He may be the ofirosinosierra negra el pasote reo.
[AGENT][NEUTRAL] Mule electronic.
[CUSTOMER][NEUTRAL] Uh, mire eskino quatroquebueno leo solaqui quatro socite resincodos el correo creo que [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Yes, I got an electronic.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] Keroquesi oh no I just see the corer or queer.
[AGENT][NEUTRAL] See is it uh see correct as I said on a system Iliativa corrector [PII].
[CUSTOMER][NEUTRAL] OK, OK.
[CUSTOMER][POSITIVE] Oh OK perfect.
[CUSTOMER][NEUTRAL] OK. Mhm. OK.
[AGENT][POSITIVE] Perfect. see effecto to polias estan effectives apartive uh effectivo deactivos person apart del prime el de Marsolos.
[CUSTOMER][NEUTRAL] OK, OK, me preunteer.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Ladenista es pueear oh simitosa querosaver cues on los quitine and network osaroste parameter.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] olejoenor Gonzalez quinos not the network and the specific sine argas just that's a jeta and la partevajoerta.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] 1744.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] The.
[AGENT][NEUTRAL] Also yeah ma'am.
[AGENT][NEUTRAL] but I don't um.
[AGENT][NEUTRAL] I put the circular motion.
[AGENT][NEUTRAL] So need to.
[AGENT][NEUTRAL] Carrington Bequela part superor derelia Carrington and another.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] Perfecto. One is Carrington is el elor network in el travaja estapoa quiss queue queer edentistaque participtonour and sineargo pue mealista er insuarquestevajo red e iguano.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh OK.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Link format que no gas in contraundavalare puerivilo servicios dentalesapele pue paposos gass now querencia es quesilloreajolare the Kevington uh Itos de cuentoses queso avios qui.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yes, so a para parael pagolos beneficiosine Margoiono noise uh bastapolia noise sario unos strict dementario era um denista quebare the car.
[AGENT][NEUTRAL] Pres pueda in contract alun proveor insuaria senor uh Gonzalez suhirobaya al Liqueparnajeta and this is a triple. I am a public punto.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Justina seva elfina de la pajina practicamente.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Uh, Jacaigain levaparer una lupa conundentito verdeden a carvington dental search uh uh dental provider search.
[AGENT][NEUTRAL] Mute
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Babajajitomas Ivaara en comra manzana search dental provider.
[AGENT][NEUTRAL] levada ra pajina and it's the jinasuhiro deli la parte de lepelepide quitroscadio postal.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Wessel.
[AGENT][NEUTRAL] I leva adar unrango then aim provedores is participantdo bajola de carton.
[AGENT][NEUTRAL] Leva nombres at claro bassad and postal el el tan leartodo loss stan and suaria.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Calling for the use ala coloseueyammarlosi preuntalesiosaan segurotetami specific que seguro particippa uh parete cameosan uh in mejormouncion lapoli.
[CUSTOMER][POSITIVE] OK, perfect. Uh the Lopez.
[CUSTOMER][NEUTRAL] see er er lala.
[AGENT][NEUTRAL] I Gonzalez.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] Uh, no, la poli saludes is different. It's a lang lamente encountera cerca de los er dentista quest and reque part from the car.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] OK, perfect.
[AGENT][NEUTRAL] Para laporia America um.
[CUSTOMER][POSITIVE] OK perfect.
[CUSTOMER][NEUTRAL] OK.
[AGENT][POSITIVE] Perfect, the winner.
[CUSTOMER][NEGATIVE] Nomola America. No, no, no, no tenolata de me no mass no.
[CUSTOMER][NEUTRAL] Maybe maybe.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] OK, well it's, uh, look latameno posttra is uh.
[AGENT][NEUTRAL] Evapoo mas respect toqueform yellow part the process and informac unavequeterminada is um with the queer queue le puede sine ergo er the to for senor [PII] sisted beer in a documentomogeta arivalare um website is on the lass [PII] I am [PII].
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh numeral logi wasteuara cuenta yeah used to put this cargarberalmentela jetabuuejetala medica ladenale la.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][POSITIVE] OK perfect.
[CUSTOMER][NEUTRAL] Well I'm so that.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] No, so.
[AGENT][NEUTRAL] That's.
[CUSTOMER][NEUTRAL] So that's