AccountId: 011433970860
ContactId: bf72231f-6a44-47cf-94c9-97e6c21a56b4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 476450 ms
Total Talk Time (AGENT): 267028 ms
Total Talk Time (CUSTOMER): 133437 ms
Interruptions: 0
Overall Sentiment: AGENT=0.2, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/30/bf72231f-6a44-47cf-94c9-97e6c21a56b4_20250130T13:51_UTC.wav
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[AGENT][NEUTRAL] Augusto.
[CUSTOMER][NEUTRAL] Sibuomi nombresalex.
[AGENT][NEUTRAL] Every.
[CUSTOMER][NEUTRAL] See gao tengo quepa centro el el proced docientolajpio is setta dola de joseincola de creo aldo quira sabers got me me cure.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, sing pharmacy or the cirum de lisa ale.
[CUSTOMER][NEUTRAL] E
[AGENT][NEUTRAL] She did, she did the lag outpatient certificate number when hospitals are number in Laportajo.
[CUSTOMER][NEUTRAL] Our pension benefits number DS what I says.
[CUSTOMER][NEUTRAL] Dre MLinco.
[AGENT][NEUTRAL] yes.
[AGENT][NEUTRAL] OK. Senior loan.
[AGENT][NEUTRAL] a verificarme Sue sciento telephone soci desta police.
[CUSTOMER][NEUTRAL] Um, medijo la fela scimiento noviembre [PII] demino decientotao.
[CUSTOMER][NEGATIVE] Elnro de telefonos chose erronosino inte cuatro.
[CUSTOMER][NEUTRAL] [PII] [PII] [PII].
[AGENT][POSITIVE] Mucha gracias.
[CUSTOMER][NEUTRAL] C is [PII] [PII].
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Is [PII] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Muchi gracious a singa [PII] for verification information anyone who still tea porque queres see prosementosquesevalisa pronto soncubertos bas polisa it's correct.
[AGENT][NEUTRAL] OK, let me have a see.
[AGENT][NEUTRAL] Er, um, [PII] per sementos lossar and oficino clinica doctor er er.
[AGENT][NEUTRAL] In.
[AGENT][NEUTRAL] Ibula.
[CUSTOMER][NEUTRAL] Sar ambuulatorio.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No laicinal doctorlo el doctor ago ficina eel pros.
[AGENT][NEUTRAL] Mhm yeah Ilolo examiner no.
[CUSTOMER][NEUTRAL] El melomo.
[AGENT][NEUTRAL] Oh, OK, and then.
[AGENT][NEUTRAL] beneficial senor Leonlosest to solamentea in the claimer.
[AGENT][NEUTRAL] Preservicius of patient bulaio esta cur to maximum de zodi.
[AGENT][NEUTRAL] It's to do when you spaza career examine the diagnostico que serraliay no hospital and on a facil ambulaia on centros on the cerrali and lacus magneticas or MRI facility.
[AGENT][NEUTRAL] Er, no cure serviciosic doctor pago de la visa offic doctor.
[CUSTOMER][NEUTRAL] And to say o el padu.
[AGENT][NEUTRAL] La reoubre is cervicio er.
[AGENT][POSITIVE] In unexa facil bullatoria.
[AGENT][NEUTRAL] And unen centro que queer.
[AGENT][NEUTRAL] er.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] So a quesa novasic doctor una facila ambulaiopodrian cercobertos polisa.
[CUSTOMER][NEUTRAL] And that it
[CUSTOMER][NEUTRAL] OK, and those are the area yeahmara la latitu and manana ques.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] I
[AGENT][NEUTRAL] Clare ostenel momentoreo la tapele and uh jamarnos is a moso so oleo.
[CUSTOMER][NEUTRAL] No, no, and the momento levi.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] Bonoelata la la la latata nosela.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] No, where Marsal solar conves.
[AGENT][NEUTRAL] See the supplemental la partus principal pres directs use a circommo amanda cerclamolo naso no lonaeren your Leon who clamonamas cuban sitserta.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] OK, Tavia muchisima grai.
[AGENT][NEUTRAL] I'll go you you're gonna.
[CUSTOMER][NEUTRAL] See you're the la it's a ta da.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] La la polite espolia and the one.
[AGENT][NEUTRAL] Guten nueva una el numero el gardiSqua esse genta cuatro tao no.
[CUSTOMER][NEUTRAL] No, no, it's a la rescia at the end, not residiolaman.
[AGENT][NEUTRAL] Chiopolaerleganajeta er they will formallepo and bier una virtual assucorreo electronic was used to poet and informac this pole.
[AGENT][NEUTRAL] Solamentele electronicques Alex [PII] F pardon L A E.
[CUSTOMER][NEUTRAL] See your
[AGENT][NEUTRAL] A D A.
[AGENT][NEUTRAL] No, it's [PII]. Do you see now in [PII].
[CUSTOMER][NEUTRAL] Same.
[CUSTOMER][NEUTRAL] know why I hoping to go see.
[AGENT][POSITIVE] Perfect. Oneonta virtuela electronicos is to put the informac this momentos elemente formal service una ueva a.
[AGENT][NEGATIVE] Is to put up.
[CUSTOMER][NEUTRAL] See, but at the era.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] Correct, yes, yes, estuarmenno unodid Larales in cer processado e mb.
[AGENT][NEUTRAL] Si and no or communication parale desembo osmos.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No solamente so much.
[AGENT][NEUTRAL] You.
[CUSTOMER][NEUTRAL] You I say one.