AccountId: 011433970860
ContactId: bf6ef552-23fc-415e-b7f3-e1053de0a1ec
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 20299 ms
Total Talk Time (AGENT): 8687 ms
Total Talk Time (CUSTOMER): 5340 ms
Interruptions: 0
Overall Sentiment: AGENT=3.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/18/bf6ef552-23fc-415e-b7f3-e1053de0a1ec_20250218T22:21_UTC.wav
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[AGENT][POSITIVE] Thank you for calling. This is [PII]. How may I assist you?
[CUSTOMER][NEUTRAL] Sorry, hello.
[AGENT][NEUTRAL] Um
[CUSTOMER][NEUTRAL] Can you hear me?
[AGENT][POSITIVE] Thank you for calling. This is [PII]. How may I assist you?
[CUSTOMER][NEUTRAL] Um, I need to check the the.