AccountId: 011433970860
ContactId: bf6df762-21e8-4562-868d-639da57314e4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 86360 ms
Total Talk Time (AGENT): 33736 ms
Total Talk Time (CUSTOMER): 46471 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=0.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/14/bf6df762-21e8-4562-868d-639da57314e4_20250114T21:31_UTC.wav
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[AGENT][NEUTRAL] When the grapesto.
[CUSTOMER][NEUTRAL] When [PII].
[AGENT][NEUTRAL] Moosa.
[CUSTOMER][NEUTRAL] quierra quetrajoermiri travajado casa domestica.
[CUSTOMER][NEUTRAL] Issue you.
[AGENT][NEUTRAL] Um, enera Mendoza oten paga directamentteno sotros uh alum of the polisamosamosunseguro medio pernoropagamo directa mentallo provedores.
[AGENT][NEUTRAL] Um, no [PII] solamentepagamorelamos.
[CUSTOMER][NEUTRAL] I er uh la line the credit for the chase.
[AGENT][NEUTRAL] Oh no, it's just apele American Public Life.
[CUSTOMER][NEUTRAL] The culpa.
[AGENT][POSITIVE] Oh, no problem, man.
[CUSTOMER][POSITIVE] Good on you.
[AGENT][NEGATIVE] No no no no no good thing I.
[CUSTOMER][NEUTRAL] No, no, so I gracia, bye bye.