AccountId: 011433970860
ContactId: bf45b0ba-4564-4974-88a2-7cf2ffe815ba
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 462339 ms
Total Talk Time (AGENT): 207823 ms
Total Talk Time (CUSTOMER): 215740 ms
Interruptions: 0
Overall Sentiment: AGENT=0.5, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/19/bf45b0ba-4564-4974-88a2-7cf2ffe815ba_20250219T15:03_UTC.wav
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[AGENT][NEUTRAL] the.
[CUSTOMER][NEUTRAL] All I one of the army for my.
[AGENT][NEUTRAL] We're one of the.
[CUSTOMER][NEUTRAL] Uh, the claim.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Bounnammadi papo you know subsidio the the mesalammina.
[CUSTOMER][NEUTRAL] He and salt and semi.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] He recio claim the bufouro and to gagdomona to [PII] no no get in the seal no no no say in questafala claim.
[AGENT][NEUTRAL] OK, and is the documented solamente for the airport for the police.
[CUSTOMER][NEUTRAL] Um, er the boss cinco cinco steroueve trescocho.
[AGENT][NEUTRAL] So.
[AGENT][NEUTRAL] OK, senor consegress deserve lies su semiento numer telephone.
[CUSTOMER][NEUTRAL] Um, if I errocinco rentadisino taocho.
[CUSTOMER][NEUTRAL] And is your.
[CUSTOMER][NEUTRAL] Do abatamentose on the beach Florida reser recite guara.
[AGENT][NEUTRAL] you know democracy [PII].
[CUSTOMER][NEUTRAL] Uh [PII].
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] You wanna be a more information the address at the estimates correct.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Car rental C C.
[AGENT][POSITIVE] Perfect.sla for process idea this.
[AGENT][NEUTRAL] I was.
[CUSTOMER][NEUTRAL] Mm
[AGENT][NEUTRAL] So
[AGENT][NEUTRAL] I'm on the uh in the line.
[CUSTOMER][NEUTRAL] Sure.
[AGENT][NEUTRAL] Perfect regalia no on prove beneficio but prescriptions is a position solamentele informed and and ungen care and la salam o.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Correct, yes, in factoesociertos in embargo. I erta restriction incadapoliae uh is a polia noura prescription loque.
[CUSTOMER][NEUTRAL] Pero peroidoidoido lao la la la la la la neo queer who went to vie.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] And.
[CUSTOMER][NEUTRAL] And.
[CUSTOMER][NEUTRAL] He gao Maria.
[AGENT][NEUTRAL] Internal so.
[CUSTOMER][NEUTRAL] And just say your sesocommodio o osa they get yoga they get.
[CUSTOMER][NEUTRAL] But I already.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] And la poliaa gastros and in elcaso de cute tenga algunamargen medica vis nasal hospital in casocuste assista uno urgent care.
[AGENT][NEUTRAL] In casa tea carlisarsalgunairujia nonospitao no facilbulaia sit cassarsal examine the diagnostico in alos and unaid bulaia un centro queer plaques magneticus.
[AGENT][NEUTRAL] See necetoyaerviciosanciatratamentouna er informal mental pridementosia er probe and unos and secao is condo la poliaeva la partele so principal esto espar ambulaio she said jestar hospitalliado and escao la polialleridanefio detasindola respore hospital.
[AGENT][NEUTRAL] Or hospital.
[CUSTOMER][NEUTRAL] Yeah, well, not for my paloma.
[AGENT][NEUTRAL] Porsoso pueda lata er nosou is a secure punto. I am a public punto cuentra is a palovaevar a crearuna cuenta no sotrosustere la cuentos de batener accesso aver el eldocuoleto on vis a los beneficios.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] The well format used by in contra and the semis moducomo less exclusion esquelapolia tires respect to a per semientotamientos.
[CUSTOMER][NEGATIVE] Oh yeah I'm afraid of.
[AGENT][NEUTRAL] I'll go.
[CUSTOMER][NEUTRAL] Like
[CUSTOMER][NEUTRAL] No, it, no, it's, it's a, it's a total.
[AGENT][NEUTRAL] So.