AccountId: 011433970860
ContactId: bf3b044b-770f-455f-a033-f9c265cd7412
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 21920 ms
Total Talk Time (AGENT): 10450 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/02/bf3b044b-770f-455f-a033-f9c265cd7412_20250102T18:42_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] This is [PII] with APL. How may I help you?