AccountId: 011433970860
ContactId: bf388efe-5a38-4894-9faa-853b63cd4735
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 11119 ms
Total Talk Time (AGENT): 2830 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/21/bf388efe-5a38-4894-9faa-853b63cd4735_20250421T12:21_UTC.wav
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[AGENT][NEUTRAL] Oh.
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?