AccountId: 011433970860
ContactId: bf108eb1-9b16-4cac-9892-369952a3a40c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 18340 ms
Total Talk Time (AGENT): 7700 ms
Total Talk Time (CUSTOMER): 5678 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/06/bf108eb1-9b16-4cac-9892-369952a3a40c_20250506T18:37_UTC.wav
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[AGENT][NEUTRAL] Calling APL, my name is [PII]. How can I assist you today?
[CUSTOMER][NEUTRAL] Hi, this is [PII] calling on behalf of private office to check on a claim status. How are you doing today?
[AGENT][POSITIVE] I'm good. I'd be happy to assist with claim status today, [PII], if I can get a good call back number for you.
[CUSTOMER][NEUTRAL] [PII]