AccountId: 011433970860
ContactId: beffc16b-77bd-4bd4-836d-347ef9ca573c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 130919 ms
Total Talk Time (AGENT): 50839 ms
Total Talk Time (CUSTOMER): 62936 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/12/beffc16b-77bd-4bd4-836d-347ef9ca573c_20250212T20:07_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] That this me I'm not American Public Life. My name is [PII].
[CUSTOMER][NEUTRAL] All I wanna start the [PII].
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Being grasses adios minores esperanza estoya mando del baptist egria verificar um.
[CUSTOMER][NEGATIVE] Loque um no beneficials muto patiente or a clientete.
[AGENT][NEUTRAL] Si esperanza telephone.
[CUSTOMER][NEUTRAL] Siocho says Cincore says 00 Cinco.
[AGENT][POSITIVE] Gracias and number of the police support for.
[CUSTOMER][NEUTRAL] C is [PII].
[AGENT][NEGATIVE] Yeah, no entente.
[CUSTOMER][NEUTRAL] Maria Diaz.
[CUSTOMER][NEUTRAL] Diasicia del sitres.
[AGENT][NEUTRAL] Gracias in necesita beneficios um.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] See contenia yeah and outpatients.
[CUSTOMER][NEUTRAL] OK, I I said on examine paraquelepo and corrida's examine.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Silarolonefiosos reclamo beneficio the outpatient the cure astados mean quientola resporano is la papago or coinsurance Sierra lainado emergencia sit the docile quientosolaresita loss mil quientos despo.
[CUSTOMER][NEUTRAL] Mea queen. OK, so osmin quiniento. OK, I [PII] coles sup la primerle deidoor.
[AGENT][NEUTRAL] A de Florida.
[CUSTOMER][NEUTRAL] OK, muchisimas gracias meue number the reference yeah but I say your mother.
[AGENT][NEUTRAL] No, not the number of the reference here but those are mere la feo.
[CUSTOMER][POSITIVE] OK, Muchisimas gracias getting on with.
[AGENT][NEUTRAL] You been available ma'am?
[CUSTOMER][NEUTRAL] No, it's [PII] graciabugo bye bye.
[AGENT][NEUTRAL] Ok, back when I'm at American Public Life bye.
[CUSTOMER][NEUTRAL] Bye bye