AccountId: 011433970860
ContactId: bec30d6e-2e0a-47a7-88f6-8be48b7c267a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 7380 ms
Total Talk Time (AGENT): 2489 ms
Total Talk Time (CUSTOMER): 1580 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/16/bec30d6e-2e0a-47a7-88f6-8be48b7c267a_20250616T21:40_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII].
[CUSTOMER][POSITIVE] Hi [PII], good