AccountId: 011433970860
ContactId: be4f1853-f1ad-454b-a413-9cc46a455798
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 17340 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 3490 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/18/be4f1853-f1ad-454b-a413-9cc46a455798_20250418T12:13_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] I can't hear anybody on the other end.