AccountId: 011433970860
ContactId: be3ee353-84f6-46a1-9dfa-6fa66e19bc00
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4860 ms
Total Talk Time (AGENT): 3760 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/16/be3ee353-84f6-46a1-9dfa-6fa66e19bc00_20250616T12:53_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How can I help you?