AccountId: 011433970860
ContactId: bdf4a10f-54ab-4008-946b-211d5c065813
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 11979 ms
Total Talk Time (AGENT): 3679 ms
Total Talk Time (CUSTOMER): 6398 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/06/bdf4a10f-54ab-4008-946b-211d5c065813_20250206T21:46_UTC.wav
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[CUSTOMER][NEUTRAL] represent
[AGENT][NEUTRAL] Um
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] [PII], how can I help you?
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Can you hear me?
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello