AccountId: 011433970860
ContactId: bdcc2a80-12de-4a9e-a3d6-0a8db68ca7f7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3920 ms
Total Talk Time (AGENT): 3920 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/30/bdcc2a80-12de-4a9e-a3d6-0a8db68ca7f7_20250130T20:30_UTC.wav
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[AGENT][POSITIVE] Good afternoon thank you for calling APL. This is [PII]. How may I assist you?