AccountId: 011433970860
ContactId: bdb43173-f0e3-4476-91a4-548ecb172721
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 65268 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 640 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/08/bdb43173-f0e3-4476-91a4-548ecb172721_20250108T21:20_UTC.wav
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[CUSTOMER][NEUTRAL] Mhm.