AccountId: 011433970860
ContactId: bdb42e14-3c88-4013-b463-d0d3571cc6e4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 15090 ms
Total Talk Time (AGENT): 1920 ms
Total Talk Time (CUSTOMER): 760 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/27/bdb42e14-3c88-4013-b463-d0d3571cc6e4_20250527T17:40_UTC.wav
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[CUSTOMER][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hey here. How can I help you?