AccountId: 011433970860
ContactId: bd7f7744-0b33-4f09-8e77-8620c7cb8927
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 334450 ms
Total Talk Time (AGENT): 125135 ms
Total Talk Time (CUSTOMER): 119047 ms
Interruptions: 2
Overall Sentiment: AGENT=0, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/20/bd7f7744-0b33-4f09-8e77-8620c7cb8927_20250220T22:47_UTC.wav
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[AGENT][NEUTRAL] When I tell the graciapelelela or conquin or gusto.
[CUSTOMER][NEUTRAL] See, when I start the Martin Marlin Duran coon.
[AGENT][NEUTRAL] on the run.
[CUSTOMER][NEUTRAL] Oh, you said yourmando Porqueo and
[CUSTOMER][NEUTRAL] El ventinue de cuatro to be in la gena.
[CUSTOMER][NEUTRAL] communique.
[AGENT][NEUTRAL] OK, um, you know no polio so.
[CUSTOMER][NEUTRAL] See you.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Implemented our uh huh.
[AGENT][NEUTRAL] OK, unumera telephone and cakela jamasa connectada.
[CUSTOMER][NEUTRAL] Preston
[CUSTOMER][NEUTRAL] Oste reos.
[AGENT][NEUTRAL] ask you one moment.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] You mayjocare Nombres.
[CUSTOMER][NEUTRAL] Mar
[AGENT][NEUTRAL] Hologram.
[CUSTOMER][NEUTRAL] M A L E lesia L.
[AGENT][NEUTRAL] The verificas sciento.
[CUSTOMER][POSITIVE] Be del mil.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] In the party yeah, um, Darsu dereionisocorre electronico.
[CUSTOMER][NEUTRAL] Mirrenta cuatro gathering a street you yes they also to face on.
[CUSTOMER][NEGATIVE] No aliquemili.
[CUSTOMER][NEUTRAL] Yesoho [PII].
[CUSTOMER][NEUTRAL] Or queen and Marlin reventinue.
[AGENT][NEUTRAL] OK, got you.
[AGENT][NEUTRAL] Yes, yeah.
[CUSTOMER][NEUTRAL] OK, no, oh, uh-huh, el primero. OK, OK, yeah, it's gonna load, uh-huh.
[AGENT][NEUTRAL] OK, yes.
[AGENT][NEUTRAL] OK, um.
[AGENT][NEUTRAL] The mono.
[AGENT][NEUTRAL] You said so this your call later.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] El me ventino del venticuatro.
[AGENT][NEUTRAL] They and one.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] It's ran estapolisa um nsativa la fe effectividad for the juliono elventitre aero uno el venti cuatro you know on incumotrapoliaconos.
[CUSTOMER][NEUTRAL] They don't they.
[AGENT][NEUTRAL] Julio Uno del ventitres uh Eero Uno del venti cuatro.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] People yeah.
[CUSTOMER][NEUTRAL] thing.
[AGENT][NEUTRAL] Mm, so put the sec I need I said put the check out OK one moment.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][POSITIVE] OK, for good ma'am.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] The to the groups of fu and ero uno dei cuatro so there's a guapoliacon no sotros.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] That
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And don't say travajos.
[AGENT][NEUTRAL] See, correct. Do you, uh, mhm.
[CUSTOMER][NEUTRAL] Yo, but I say I.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, but I say I know yolouse pero otenia uh-huh and deregoyammar mm.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Yeah, see, Jame aspartamento de recursomano de sutravajo i preunteleque conquino tapada ella venti cuatrodicutejajamoa uh American public life can also trusts the police that fela uno de venticuatro quere conquientinela polia inventiro.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Ah gracia. OK, bye bye.
[AGENT][NEUTRAL] OK, then, uh, no majogamas I wanna.
[CUSTOMER][NEUTRAL] No, not that my memo. Bye bye. Bye.
[AGENT][NEUTRAL] Well I I wanna tell.